New business models

Your challenges: Creating business value through digital

Digital impacts all areas of your business: changing recommendation influences (from B2B to B2C2B), a customer experience which leaves no room for nuisances, the need to create value in other ways, through Data and direct contact with users. If your challenges are to improve your ability to influence business through digital, to prepare for the evolution of your business model under the pressure of Uberisation risks, to identify technologies you can use and partnerships you can build, we can help you!


Enhancing the business impact of digital

We help you to identify the right digital KPIs, which will reflect the contribution of digital to business, then we audit the performance of your strategy and implement an action plan to optimise the capture and conversion of your potential customers (lead management).

Digitalising the customer experience

Based on data-driven modelling of the customer experience, we reveal the sources of customer dissatisfaction. We will then recommend the digital strategies which will improve user experiences before supporting their operational implementation.

Business model innovation

To draw up a new value proposition for the digital age, we look at your clients’ expression of their annoyances and aspirations. Through “disruption workshops”, which teach you to listen to these signals, we get you thinking like a start-up and identify potential Uberisation routes for your own business model.

See disruptions to your value chain simply as so many opportunities to develop new business levers.

Nathalie Pottier,
Director of Data and Digital Consultancy

Nouveaux business models - Nathalie Pottier

Case studies

Supporting Candia ‘s digital strategy for the launch of a brand of baby milk onto the Chinese market.

Digitalisation of the customer and franchisee experience of a French coffee shop chain.

Disruption workshops on business models and benchmarks for innovation processes to support innovation management for a large industrial group.

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